Five star service audit

A Five Star Service

We are proud to announce that Talkback has received an ‘excellent’ five star rating in a recent audit by the Adult and Health Commissioning Team from Buckinghamshire Council. The audit was measured using PAMMS Assessment Tool (Provider Assessment and Marketing Management Solution).

The five star service audit assessed Talkback’s Aylesbury facility and the Personal Development Skills Programme. As well as our organisation-wide governance and compliance. It covered a wide range of criteria. This included; Involvement and Information, Personalised Care and Support, Safeguarding and Safety. It also looked at Recruitment and Development of Staff, and Quality of Management.

This rating from Buckinghamshire Council, is a testament to the dedication of Talkback staff, our Central Support Team and management. Because they always go the extra mile to create a caring and supportive environment. It also recognises the determination of our members, who are encouraged to overcome their difficulties.

A word from our CEO

Talkback CEO, Jeremy Hay was delighted with the five star rating, he commented: “Over the last four years we have invested a lot in putting in place best practice in all our sessions and ways of operating. This has been through better training, as well as instilling our values of Never Assume, Always Listen and Forever Explore, into all that we do. For me, this audit result is a great recognition of why I believe we are probably the leading organisation in the areas in which we work.”

What do our parents think?

A parent said: “When my son became involved with Talkback, I saw his confidence grow and observed him learning new skills. The challenges he was encouraged to do, without any pressure, added a new dimension to his world.”

We provide autism and learning disability support and service programmes, in Bucks and the surrounding areas. Our passion is to enable constant personal growth for our members, who range from 16 years old through to pensioners.

Our aim is to ensure that every single person who walks through our door has the tools to thrive in any aspect of their life they choose. This enables greater independence and allows our members to embrace new opportunities, no matter what their age. Our programmes cover Personal Development, Employability, Sports, Creativity, and much more.

Is there nothing that Talkback can’t achieve? The next ambition is a Michelin Star for the Cookery Group!